Information covered by this statement
This Privacy Statement applies to the use and processing of personal information collected and used by Stapleford Estate.
The phrases “Stapleford Estate”, “us” or “we” shall, when used herein, mean those members of Stapleford Estate on behalf of and in respect of whom this statement is made.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you.
Should you have any queries in respect of this statement or our use of personal data, please contact Stapleford Estate on firstname.lastname@example.org.
Information Stapleford Estate collects
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect via the letting agent or when you visit our site or view our online content.
Information we collect directly from you
We collect information directly from you when you call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Telephone number (landline and/or mobile)
Information Stapleford Estate collects from other sources
We may obtain information about you from other sources, including publicly available sources, such as the Land Registry or referral agents etc. Examples of information we may collect from other sources are:
Stapleford Estate will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a service, or a call-back; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, Stapleford Estate will provide you with reasonable notice ensuring that your consent is provided on an informed basis. In the case of client transactions we may hold and process data on the basis of a contractual requirement.
The success of our business depends on your trust. We share your personal information within Stapleford Estate and as described in this statement. We do not share personal information with anyone outside Stapleford Estate unless you consent to such sharing, or as described within this statement.
Third-party service providers
We engage third-party service providers to perform a variety of business operations or maintenance obligations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.
For example, we may rely on a 3rd party service provider to:
Fulfil your service requests and answer your questions.
Perform other services that we request.
We may transfer or otherwise process your personal information:
When we have received your instruction to pass your details to another agent.
When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data and to data portability. To exercise any of these rights, please contact us as described below.
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).
Stapleford Estate is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.
We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
Updates to our Privacy Statement
We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided to us.